Troubleshoot Your Ecommerce Applications With These Toolsets
Today, eCommerce is growing to become phenomenal in business. In fact, some people believe that it has already peaked. However, we still believe that it is just a start, and it will go a long way. There is still a huge scope for it to become a mighty tree from the sapling.
As with every advent, there are a lot of issues that come in, which need to be detected, mitigated, and removed before it’s too late and your business has to face the consequences. One of the most important aspects of eCommerce systems is the customer experience.
To create a remarkable customer experience in your business you need to consider a lot of characteristics and features. You need to prevent the issues at the backend to provide a good customer experience at the front end.
In this article, we will discuss the tools that are needed at the backend to make a staggering front end for customers. The three categories of eCommerce application toolsets are:
- Security Information and Event Management (SIEM)
- Application Performance Management (APM)
- End-user Experience Monitoring (EUM)
1. Security Information and Event Management (SIEM)
SIEM tools are used to secure the event data such as information about customers and systems. These tools provide packages of various connectors and sensors for the collection of events.
These different aggregated enterprise application devices’ events are stored in a cluster system and accessed through dedicated monitoring tools to create analysis and reports. The top tools in SIEM are:
Splunk: Splunk is used to provide search, alert notifications, real-time correlation, and features of visualization.
ELK Stack: ELK stands for Elasticsearch, Logstash, and Kibana. It is an open-source free tool that provides pre-configured connectors for monitoring and logs aggregation.
LogRhythm: It is another market-leading tool that offers incident management capabilities, network forensics, and endpoint monitoring.
2. Application Performance Management (APM)
APM tools are used to monitor and track applications’ performance to quickly identify the issues that affect performance and resolve them. These tools trace and diagnose end-to-end transactions.
The APM tools are of two types:
Dynatrace: Dynatrace is a market-leading APM tool that simplifies agent deployments. This tool auto-injects a JavaScript tag into the HTML containers at runtime.
AppDynamics: AppDynamics is a tool that works on performance information from the client’s perspective. The client can be of any type – a web browser or a mobile native application. This tool offers various features to detect transaction issues, map flows, violations of health rules, and troubleshoot memory issues.
3. End-user Experience Monitoring
End-user Experience Monitoring or Real User Monitoring tools are used to collect the data from web pages to detect errors, measure performance, and get trace information that represents the application’s state.
These tools perform the relationship analysis between the user experience and the business outcomes. These analyses include all the critical dimensions in a performance like geographic location, page type, network type, device type, and browser.
One of the tools in this category is mPulse.
mPulse: mPulse is a top tool in content delivery network providers. This tool collects the Real User Management data from devices and browsers when the customer interacts with them. It provides real-time alerts when it detects issues in user engagement or site performance.
There are many more tools working as a top performer in eCommerce applications. They help point, troubleshoot, and monitor issues even before these issues can become a big problem. By using the above-mentioned tools and incorporating the right strategies, companies won’t fail in going live.